In short
- No email address, no real name and no birthday. The age check happens on the page and is never sent.
- No ads, no analytics, no tracking cookies, and nothing is sold or shared for marketing.
- Chat is public in the room you are in. Typed chat is checked automatically: a line with bad language, a link, contact details or a personal question is not shown to anyone else, and moderators can mute, warn, kick or ban. Safe Chat's ready-made phrases always work. Our moderators also read typed chat, blocked lines and reports, and check new penguins' names, in a private moderation space on Discord, where those posts are deleted after 30 days. Don't type anything you wouldn't say out loud, and never share your real name, age, school, address, phone number or other apps.
What we store
| What | Why | How long |
|---|---|---|
| Your penguin's name | So you can log in and friends can find you. A new name may wait for a moderator's check before other penguins see it (until then they see a P and a number). Our moderators see every new name in the private moderation space on Discord | Until the penguin is deleted. In the moderation space on Discord: deleted after 30 days |
| Your password, as a scrambled hash (bcrypt) | To check it when you log in. Nobody can read the original, not even us | Until the penguin is deleted |
| Colour, clothes and items, coins, igloo, puffles, friends list, stamps and similar game progress | It's your penguin: the game needs it to work | Until the penguin is deleted |
| What you type in chat | Shown to the penguins in the same room after an automatic check. Lines the check blocks are kept with the moderators' actions (mutes, warnings, kicks, bans), and when someone reports a player, that player's last few lines are kept with the report, so moderators can look into it. Moderators also read the island's chat in a private moderation space on Discord (see below); other chat may be kept briefly in server logs | Blocked lines, moderators' actions and reports: 30 days. In the moderation space on Discord: deleted after 30 days. Server logs: short-lived only |
| When your penguin logs in and out | So our moderators know who is on the island: each visit is shown to them in the private moderation space on Discord, with how long it lasted and how old the penguin's account is | In the moderation space on Discord: deleted after 30 days |
| Your IP address and basic connection details | To run the site, stop abuse (for example, limits on how many penguins one place can create) and keep it secure | Kept in memory or short-lived server logs |
On your device
- Remembered penguin: after you create a penguin, this browser can remember its name and colour so the home page can say hi. It never leaves your device, and "Forget this penguin" on the home page removes it.
- Game saves: the game stores small settings in your browser, like the original did.
- Offline files: on phones and tablets the site may keep a copy of game files so it loads faster.
We don't use advertising or analytics cookies.
Who else is involved
- Cloudflare delivers the site and protects it from attacks. When you create a penguin, Cloudflare Turnstile checks that you're a real person. Cloudflare sees your IP address and some browser details to do this. See Cloudflare's privacy policy.
- Discord hosts the private space where our moderators work. The island's chat, the lines the automatic check blocks, players' reports, new penguins' names (which moderators approve there), when penguins log in and out (and for how long), how old a penguin's account is, the moderators' actions and who is in which room are posted there for them to read, with the penguin's name, the room and sometimes a picture of it, and those posts are deleted after 30 days, as blocked lines and reports are. See Discord's privacy policy.
- Our server host runs the computer the island lives on.
Nobody else gets your data, and it is never sold.
Deleting your penguin
Write to contact@clubpenguins.lol with your penguin's name. Because we don't store email addresses, we may ask for a small in-game sign that the penguin is yours. Deleting a penguin removes it and everything it owned.
Changes and contact
If this page changes, the date below changes too. Questions? contact@clubpenguins.lol. Security problems: security@clubpenguins.lol.
Last updated: 26 October 2026